An intelligent assistant for utility CSRs that runs natively inside Oracle Utilities. Real account data, real billing history, real answers — in seconds, not minutes.
Year-over-year comparisons, same-month-last-year, usage trends — computed server-side and delivered to the AI. No hallucinated math.
Prior calls, agent notes, log entries, and agent attribution. The AI knows what happened last time before the CSR asks.
Runs on your existing Oracle infrastructure. No new attack surface. Data stays in your network unless you choose an external LLM.
Medical equipment, VIP, hostile customer, do-not-disconnect — alerts flow into the AI context and shape every response automatically.
Won't offer credits without justification. Won't share SSNs. Won't break character. Tested against adversarial scenarios.
OpenAI, Azure, AWS Bedrock, or on-premise Llama. The endpoint is a configuration value. Your CISO chooses.
Customer calls in. CSR navigates to the account in CC&B or C2M and clicks AI Assist on the bill screen.
One server-side call reads billing history, payment history, contact notes, alerts, autopay status, and pre-calculates all analytics.
The structured data feeds the LLM with a tuned prompt. CSR gets an informed, actionable answer while the customer is still on the phone.
The AI Assistant deploys as a standard OUAF customization — an Inbound Web Service, a web application, and configuration. No new servers, no middleware, no cloud migration.
We'll run the demo against a real Oracle Utilities database. Real accounts, real billing data, real AI responses.
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